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Images saved in Photoshop CS6 as PNG or jpeg won't open on Windows computers

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I recently saved an image on Photoshop CS6 as a PNG file so I could send it as an attachment to a client (who uses a Windows computer). They told me the file wouldn't open and instead showed as an "Unknown File".

 

I tried opening the file on my Windows computer, as well as a JPEG version to test out, but both came up as "Unknown Files".

 

The only way I could transfer the files I saved in Photoshop was to export them as PNG through the 'Preview' application.

 

Is there a reason why these normal formats won't open properly?


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