Hi!
To start, I have noticed HUGE bugs with Photoshop CC on multiple levels on different computers with different setups.
Computer one
Print Issues: I am getting this error message "The saved printer information is not compatible with this version of photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing" and "The saved print information is an incompatible version. It has been set to default values.". I have tried deleting the pref file, updating the printer driver, checking print logs and computer updates. All are up to date and running well. When I hit print, the dialog box comes up but will not allow me to change ANYTHING. So I can only print on an 8.5x11. However if i go into the actual printer preferences and change the default settings there, then go to photoshop and print it will allow me to the size I set the defaults at. I can print from any other program without an issue and I did not have any such problems with CS6. What other causes could be the cause of this and what are your suggestions to fix this? It seems to be a Photoshop bug, which is what I have been reading a lot of. I work off a Dell, windows 8.1 64bit. I would LOVE to downgrade to CS6 but cannot once I upgraded to CC. I did not have this problem when I first upgraded and for a few weeks after.
Performance and Font Issues: This seems(ed) to go hand and hand. But also performance happens more sporadically for some odd reason. The CPU usage and MEMORY went to 100% and photoshop was using 1,860.2 sometimes spiking to 4,000 MB of memory. I searched all the forums and found that my photoshop was not liking a specific font. I removed the font and things started moving faster. Then a few minutes later, it started to lag again with the same type of CPU and MEMORY spike. I then did more research and found that turning off the font preview has helped, so I turned off that. Photoshop started to work A LOT faster, no lag and seemed to function correctly. The 2 weeks ago, I started to experience the lag again (but without the CPU and MEMORY spike) and with only opening certain files to which none had any fonts that Adobe has said doesn't work with photoshop. I then researched again and found that again, the fonts preview when hoovering over the fonts and having the fonts change in the document was giving issues. Alass...there was my issue, again with the fonts. I then did all the research and did what the forums said such as, try using a brand new doc and create a file with out any of the fonts in the old doc to cause conflicts. NOPE. I was having issues in the new doc and getting this error "Could not complete your request because of program error" then photoshop would lock up because of CPU and MEMORY spike.
Computer two:
Same issue as computer one's Performance and Font Issues.
Now, I am no programmer nor do I understand that complexity of what goes in to create these programs, but EVERY ADOBE forum I have read will not admit it's a font issue or that there is a problem with the fonts, BUT my WEEKS of issues and research all keep coming back to FONTS when dealing with performance issues. So how can we get a fix on the fonts issue asap as my team nor I cannot work in the current photoshop because of performance issues?
A quick response would be much appreciated!
Thank you much!
UPDATE: I received a phone call from ADOBE and they said to me that they could send me a CS6 version that i wouldn't have to pay for and would also "Solve My Problem". I said, no thank you being that I have the CC and have access to ALL the programs, so that actually doesn't solve my problem or the overall problem of the CC program. So they escalated my problem and will have someone else respond to me as soon as possible.
Message was edited by: Boh Phillips at 2:38 pm
